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YOGA CLASSES - STUDIO POLICIES & ETIQUETTE


STUDIO REQUESTS:

PLEASE ARRIVE EARLY SO THAT YOU ARE IN THE STUDIO BEFORE THE CLASS BEGINS. If you are late, please wait to enter the studio until after the OM’s have been chanted and once students have started moving. Enter the room very quietly so you do not disturb the students and the teacher in class. It is disrespectful to slam the door or to snap release your mat. Instead, please close the door without any sound and unroll your mat very slowly and quietly. Please do not enter the class if you are more than 10 minutes late. It is important to complete the whole yoga class for your well-being, commitment to your practice, and respect for the teacher and community. Please arrive early and do not leave class early so you can enjoy your whole experience at SHAKTI.

Ahimsa: A Sanskrit word meaning non-violence. Do no harm in thought, word, or deed. Treat everyone including managers, teachers, and other students with kindness, compassion, and respect. Practice yoga without harming your body, don’t force any movements; be gentle.

Satya: A Sanskrit word meaning truthfulness. Be honest in all of your communications

Saucha: A Sanskrit word meaning order, tidiness, or cleanliness. Please leave all of your belongings including shoes, coats, bags in the cubbies provided in the changing rooms. When you enter the studio, please set your mat in alignment with the other rows (usually 6 mats across) and always fill the front rows first.

Cell phones/valuables
Please do not use cell phones in the yoga studio. Please turn your cell phone OFF if you bring it into the studio. We suggest that you do not bring any valuables into the yoga studio as we are not responsible for lost or stolen items.

CLASS PASS POLICIES:

  • All classes and membership fees are non-refundable and non-transferable.

  • Workshops and special events/programs are not included in class passes.

  • Only one discount may be applied to any regular class pass.

  • It is the responsibility of the client to present any discounts, coupons or offers at time of purchase.

  • We do not retroactively discount purchases that have already been purchased.

  • Please check our Intro Series Page for additional details of our Intro Series Pass.

  • Rates are subject to change without notice.

  • We always keep our prices very reasonable and sometimes offer class pass specials. Once a special has finished its run, it is no longer available in our system for purchase.

Freezing “Temporary Holding” or Extending Membership Expiration Dates
A membership or class package expiration date may be adjusted only for medical reasons. It is the student’s responsibility to notify the studio manager at the time of injury or illness. A statement of injury or illness must be documented in writing by a physician before any adjustment to the membership is made. Please note that 5 class packages expire after 60 days and the 10 class package expires after 120 days and the 20 class pass expires after 180 days. Those expiration dates may only be extended due to sickness or if injury prevents you from coming to class. Memberships and class packages may not be extended to accommodate vacation/travel dates.

Intro Series Pass Terms and Conditions
*Valid for 8 class INTRO Series only
*1 make up class may be redeemed at any regularly scheduled SHAKTI class within one week of the end of the series
*Expires 40 days after first date of use
*Intro Series Passes may not be extended, refunded, shared, transferred or discounted beyond the orginal price. This pass is already discounted and not eligible for further discounts.

Intro Series Makeup/Extension Terms and Conditions
For the 8-class INTRO SERIES, students are allowed to make up one missed INTRO SERIES class within one week after the last class of that series, all INTRO SERIES PASSES EXPIRE 40 DAYS FROM FIRST DATE OF USE. After this time, no additional make-ups are permitted. If you have pre-registered for an Intro series but you are unable to begin the session, you may contact the manager to postpone your INTRO SERIES SESSION FOR ONE MONTH. Once you have started a series, you need to complete that session and may not transfer it to another series. Students are permitted to make-up INTRO SERIES classes at all three studios. You may upgrade from a regular introductory series to an INTRO PACKAGE on the first day of the INTRO SERIES, only.

WORKSHOP POLICIES:
If you cancel prior to 14 days of workshop start date, you will be issued a refund less a (TBD per workshop) administration fee. No refunds, no transfers, and no credits for cancellations within 14 days of workshop start date. No refunds or credits for failure to attend or failure to complete the workshop.

RETREAT POLICIES:
All deposits are non-refundable and non-transferable. Payment is due in full by 45 days prior to the start of the retreat-except Mexico. (See Mexico refund/cancellation policy). If you cancel 45 days or more prior to the start date you will be issued a refund less a $150 non-refundable deposit. No refunds, no transfers, and no credits for cancellations within 45 days of the retreat. No refunds or credits for failure to attend or failure to complete the retreat.

Mexico/Costa Rica Retreat/Refund Cancellation Policy

All Mexico & Costa Rica deposits are non-refundable and non-transferable. Payment is due in full by 60 days prior to the start of the retreat. If you cancel 60 days or more prior to the retreat start date you will be issued a refund less a $500 non-refundable deposit. No refunds, no transfers, and no credits for cancellations within 60 days of the retreat start date. No refunds or credits for failure to attend or failure to complete the Mexico retreat.
 
CLASS/EVENT CANCELLATION/DATE CHANGE POLICIES:
SHAKTI Vinyasa Yoga reserves the right to cancel or change the date of any class, workshop, or retreat. We will do our best to notify participants in a timely manner if this occurs. Only on very rare occasions do we have to close the studio due to inclement weather or a national holiday. If there is a lot of snow and it is dangerous driving on the roads, please first check our online schedules for the most updated information.

RETURNED CHECK POLICY:
All returned checks are subject to a processing fee of $25. This fee along with the original amount of the check is due within seven business days of the official notification from SHAKTI Vinyasa Yoga (East and West). The total is to be paid at the originally charged studio only by cash, credit card, money order, or certified bank check. A "hold" will be placed on the student’s SHAKTI account until acceptable payment has been received.

CREDIT CARD POLICY:

There is a $15 minimum charge for all Visa and Master Card transactions. Otherwise, we encourage you to use cash and checks. Thank you. (Sorry, we do not accept American Express.)

RETAIL BOUTIQUE POLICIES:

Returned retail clothing is accepted for exchange or credit only with your receipt and item tag still attached within 7 days of purchase. Music, videos, and DVD’s may only be returned with receipt if damaged within 7 days of purchase for exchange or credit only. Yoga mats may not be returned after they are opened or used. Retail items cannot be exchanged for yoga classes and yoga memberships or class packages may not be exchanged for retail items.

TEACHING ASSISTANT IN THE TEACHER MENTORSHIP PROGRAM (TMP):

Participants are paying for TMP, which is a training program and TMP participants will need to purchase their own yoga memberships. We reserve the free unlimited yoga benefit only for active teachers and managers. Active TMP participants will be offered a 25% discount off regular priced memberships and 25% discount off of workshops.

KARMA YOGA EXCHANGE:
KARMA Yoga students works in exchange for free yoga classes that are non-transferable and can only be used for daily classes by that person. Work exchange can be used towards free classes but excludes workshops. Karma Yogis must coordinate work shifts and free class credit by checking in with manager.

 

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